Privacy Policy 55god — Our Commitment

Welcome to the 55god Privacy Policy. This policy covers how our platform — accessible at 55god.onl — handles your personal information as a registered user and member.

At 55god, we understand that trust is the foundation of our relationship with you. As an online casino platform operating for the Malaysian market, we take data protection responsibilities very seriously. This Privacy Policy is written in plain, easy-to-understand language so you know exactly what happens to your data — no confusing legal jargon.

This policy applies to all users who visit, register for, or use any service offered by 55god, including the website and mobile app versions. By using our platform, you agree to the collection and use of information as described in this policy.

We collect various types of information depending on how you interact with the 55god platform. Below is a summary of the information we collect and its purpose:

We only collect data that is strictly necessary to provide our services, ensure platform security, and comply with applicable legal requirements. We do not collect sensitive data such as medical information, political views, or religious beliefs.

The data we collect is used for clear and lawful purposes. We will never use your data for purposes you would not expect or that are unrelated to the services you use.

• Account Management: To create and manage your account, process deposits and withdrawals, and verify your identity through the required KYC process.
• Service Delivery: Enables you to access all games and features on the 55god platform, including Live Casino, sports betting, bingo, and a wide variety of other games.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, duplicate account usage, and any other misuse of the platform.
• Service Communications: To send important notifications related to your account, transactions, changes to terms, and relevant security information.
• Platform Improvements: To analyse usage patterns on an aggregate and anonymised basis in order to improve the platform's design, performance, and user experience.
• Customer Support: To process assistance requests, resolve complaints, and provide effective technical support.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including reporting required by competent authorities.
• Marketing Communications: To send promotional information and special offers — only if you have consented to receive them, and you may withdraw that consent at any time.

55god does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are certain situations where we need to share information with specific parties to enable the platform to function properly and to comply with the law:

• Payment Service Providers: Transaction information is shared with payment processors such as FPX, TNG eWallet, GrabPay, and Boost to securely process your deposits and withdrawals.
• Certified Game Providers: The minimum required information is shared with licensed game providers to allow you to access and play their games on our platform.
• KYC Verification Services: Your identity documents may be processed by an authorised third-party identity verification service provider, subject to strict confidentiality agreements.
• Relevant Authorities: If required by law, court order, or a legitimate authority investigation, we will disclose the necessary information within the scope prescribed by law only.
• Audit & Compliance: Appointed independent auditors may access certain information within a limited scope for security and compliance audit purposes.

All third parties with whom we share data are required to protect that information in accordance with data protection standards equivalent to or higher than those we comply with. They are not permitted to use your data for any purpose other than those specified.

Protecting your data is not merely an obligation — it is our priority. 55god continuously invests in sophisticated security infrastructure to ensure your information remains safe at all times.

• End-to-End Encryption: All data communication between your device and our servers is secured with TLS 1.3 protocol and AES-256 encryption.
• Layered Access Control: A role-based access control (RBAC) system ensures only authorised staff can access specific data categories, and every access is logged in an audit trail.
• Continuous Monitoring: Our security monitoring system operates 24/7 to detect and respond to any threats or suspicious activity promptly.
• Secure Data Backup: Your data is regularly backed up to a secure, remote location to ensure service continuity in the event of an unexpected disruption.
• Penetration Testing: Our platform undergoes regular penetration testing by independent cybersecurity experts to identify and patch any vulnerabilities.

While we take all reasonable precautions, no system can be guaranteed 100% secure against all cyber threats. In the unlikely event of a data breach affecting your information, we will notify you within the timeframe required by applicable law.

55god uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login session management, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: To collect anonymised information about how users use our platform — pages frequently visited, time spent, and similar data — for service improvement purposes.
• Functional Cookies: To store your personal preferences such as display settings, preferred language, and login information for ease of reuse.
• Analytics Cookies: Helps us understand traffic patterns and platform usage on an aggregate basis. This data is used to make data-driven decisions in product improvements.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect your ability to fully use certain features of the 55god platform. Our platform also uses similar tracking technologies such as web beacons and pixels for internal analytics purposes.

As a 55god user, you have clear rights regarding your personal data. We respect these rights and provide easy ways for you to exercise them:

To exercise any of the above rights, contact our support team via live chat or email. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request to protect your account security.

55god retains your personal data for as long as it is required for the purposes stated in this policy, or for as long as your account remains active. Retention periods vary by data category:

• Active Account Data: Retained for as long as your account remains active and is not suspended.
• Financial & Transaction Records: Retained for a minimum of 7 years after each transaction, in accordance with Malaysian accounting and financial legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering legal requirements.
• Security Logs: Retained for 12 months for security investigation and digital forensics purposes if required.
• Support Communications: Ticket and live chat history is retained for 2 years for service improvement and historical reference purposes.
• Marketing Data: Deleted within 30 days after you withdraw your consent to receive marketing communications.

Once the retention period expires and there is no legal requirement for further retention, your data will be securely deleted or anonymised using industry-recognised methods.

55god reserves the right to update this Privacy Policy from time to time in response to changes in law, technological developments, or changes in how we operate. We are committed to informing you of any material changes.

• Material changes will be communicated via in-platform notifications or email to your registered address at least 14 days before the changes take effect.
• The latest update date will always be displayed at the top of this page for your reference.
• For minor changes that do not affect your fundamental rights, we will update this policy without a separate notice.
• Continued use of the 55god platform after the effective date of any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact our team:

• Live Chat 24/7: The fastest way to get help — available directly through the 55god platform at any time.
• Privacy Email: [email protected] — for privacy-related enquiries and data rights requests.
• Response Time: Privacy enquiries are processed within 5 business days; data rights requests within 30 business days.

For more information about your rights and responsibilities as a user of our platform, please also review the Terms and Conditions and Responsible Gaming us.